Privacy Policy
Privacy Policy for 1st Call Surveys Ltd
Effective Date: 7th January 2025
1st Call Surveys Ltd (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://1stcallsurveys.co.uk (the “Site”).
Information We Collect
We may collect and process the following data about you:
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Personal Identification Information: Name, email address, phone number, and company name, which you provide when filling out forms on our Site.
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Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
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Usage Data: Information about how you use our website, products, and services.
How We Use Your Information
We use the information we collect in the following ways:
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To Provide Services: To deliver the services you request, such as TM44 inspections and air conditioning services.
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To Improve Our Site: To analyze how users interact with our Site, allowing us to enhance user experience and functionality.
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To Communicate: To respond to your inquiries, provide quotes, and offer customer support.
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For Marketing: To send you promotional materials and updates about our services, provided you have given consent to receive such information.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
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Consent: Where you have provided consent to receive marketing communications.
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Contractual Necessity: To fulfill our contractual obligations to you.
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Legitimate Interests: To improve our services and Site, and to protect our business interests.
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law or as necessary to provide our services.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
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Access: Request access to your personal data.
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Rectification: Request correction of inaccurate or incomplete data.
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Erasure: Request deletion of your personal data.
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Restriction: Request restriction of processing your personal data.
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Objection: Object to the processing of your personal data.
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Data Portability: Request transfer of your personal data to another party.
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our Site uses cookies to distinguish you from other users, provide a better browsing experience, and analyze Site traffic. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any linked websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
1st Call Surveys Ltd
17 Linford Forum
Rockingham Drive
Linford Wood
Milton Keynes
MK14 6LY
Email: info@1stcallsurveys.co.uk
Phone: 01908 904141
By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.